Frequently Asked Questions
Please, don't hesitate to contact us if you have any further questions. We're familiar with each house in our offer and can give you good advice. You might want to check the FAQ's first to see if your question has already been answered.
Which are the standard check-in and departure dates?+
Unless stated differently, bookings are made from Saturday to Saturday. In agreement with the owner, the dates and arrival day could vary, in which case we will inform you a.s.a.p.
Which are the procedures after booking?+
Upon receiving your booking form you will automatically receive confirmation of receipt of your application from us. As soon as your booking is confirmed by the owner, you'll be receiving our formal confirmation of your booking with the invoice by mail. Upon receipt of your payment, we will send you the voucher with all further information.
Are there any additional cost?+
Our prices are usually 'all inclusive'. Other than the rental price that is stated on our website, you only pay an additional 30 euro for booking fees (and if applicable, additional cost for insurance coverage of cancellation and accidental damage to the rental). In some cases there will be an extra charge for e.g. the use of air condition etc. This should always be mentioned on the site at the description of the house and will have to be paid on location (like the damage deposit). The use of bed linen, bath towels and tea towels is inclusive; as is the use of water, gas and electric, unless mentioned otherwise in the description on the website. For the use of wood/logs for the open fireplace and/or wood burning stove you should usually be required to pay a certain fee to the owner or his/her contact (depending on your actual use).
Can I make a reservation subject to confirmation?+
Yes, you can when it concerns one specific house for a fixed period. Just mention 'Reseservation subject to confirmation' below 'Comments' on the application form. We should hear from the owner within 48 hours if he agrees to this. We'll inform you of his decision by e-mail. You'll then have up to 3 days to confirm and finalise your reservation.
Of course you have many questions about the situation surrounding the Covid-19 outbreak. Because the situation is constantly changing, it is very difficult for us to provide clear information. But we try to do everything we can to keep you posted of the last developments as much as possible.
To answer your specific questions as quickly as possible, please send them by email to firstname.lastname@example.org. We will try to answer them within 24 hours.
In view of the very recent developments whereby, among others, governments are calling for this summer not to go on holiday and the still unclear situation regarding Spain's policy on foreign tourism, we are currently in consultation with our homeowners and other parties to find the best possible solution for everyone, if it will not be possible to go to your holiday home in the coming months.
If you have not taken out cancellation insurance and until there is more clarity about this, we ask for your patience.
In addition, there are insurance companies that also have a benefit scheme for the Corona pandemic. For this, you can contact your insurance company or view the overview of the conditions per travel insurer.